Privacy Policy

At Squish, we respect your privacy and want you to feel comfortable when shopping with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.squish.ae, place an order, contact us or interact with Squish online.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

When you visit our website, place an order or contact Squish, we may collect information such as:

• Your name
• Email address
• Mobile phone number
• Delivery address
• Billing information
• Order details and purchase history
• Delivery instructions
• Messages or enquiries you send to us
• Information you provide when contacting us through social media
• Information relating to returns, refunds or customer service requests
• Technical information relating to your use of our website

We only collect information that is reasonably necessary to operate our business, fulfil orders, provide customer service and improve your shopping experience.

2. PAYMENT INFORMATION

Payments made through www.squish.ae may be processed by third-party payment providers. Depending on the payment method you choose, your payment provider may collect information such as your card or payment account details.

Squish does not normally receive or store your complete payment card details. These are processed securely by the relevant payment provider. Payment providers have their own privacy and security practices, which may also apply to your transaction.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your order
• Arrange delivery
• Contact you regarding your order
• Process payments, refunds or replacements
• Respond to questions or customer service requests
• Verify transactions and help prevent fraud
• Maintain business and transaction records
• Improve our products, website and customer experience
• Send marketing communications where permitted
• Comply with applicable legal or regulatory requirements

We will not use your personal information for purposes that are incompatible with the reasons it was collected unless permitted or required by applicable law.

4. DELIVERY INFORMATION

To deliver your Squish order, we may need to provide certain information to our delivery or courier provider. This may include:

• Your name
• Mobile number
• Delivery address
• Delivery instructions
• Information reasonably necessary to complete the delivery

Delivery partners should only use this information as necessary to provide their services or as otherwise permitted by applicable law.

5. MARKETING COMMUNICATIONS

If you choose to receive news, promotions, product launches, restock information or other marketing from Squish, we may use your contact details to send these communications.

Where required, we will obtain your consent before sending marketing communications. You can ask us to stop sending marketing messages at any time by using the unsubscribe option provided, where available, or by contacting us at info@squish.ae.

Stopping marketing communications will not prevent us from sending important messages relating to an order you have placed.

6. COOKIES & WEBSITE INFORMATION

Our website may use cookies and similar technologies to help the website function properly and understand how visitors use it. Cookies may be used to:

• Remember items in your shopping cart
• Remember website preferences
• Help checkout function correctly
• Understand website traffic and performance
• Improve the website and shopping experience
• Support analytics, advertising or marketing features where enabled

Some cookies are necessary for the website to function, while others may be optional. Where required by applicable law, visitors will be given appropriate choices regarding non-essential cookies. You may also be able to control cookies through your browser settings.

7. THIRD-PARTY SERVICES

To operate our online store, Squish may use trusted third-party service providers. These may include providers of:

• Website hosting and e-commerce services
• Payment processing
• Delivery and courier services
• Email or messaging services
• Website analytics
• Marketing and advertising services
• IT, security or technical services

We may provide these service providers with personal information where reasonably necessary for them to perform services for Squish.

Some service providers may process or store information outside the United Arab Emirates. Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable data protection requirements.

8. SOCIAL MEDIA

Squish operates social media accounts, including Instagram and TikTok. If you contact us, comment, send a direct message, participate in a promotion or otherwise interact with Squish through social media, we may receive information that you choose to provide.

Your use of a social media platform is also subject to that platform's own privacy policy and terms.

9. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against: unauthorised access, loss, misuse, disclosure, alteration, and destruction.

However, no website, online service or electronic storage system can guarantee absolute security. Customers are responsible for keeping their own account passwords and login information secure, where applicable.

10. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to: fulfil orders, provide customer service, maintain transaction and accounting records, resolve disputes, prevent fraud, and meet applicable legal, tax or regulatory requirements.

When information is no longer reasonably required, we may securely delete or anonymise it, subject to applicable legal requirements.

11. YOUR PRIVACY RIGHTS

Depending on applicable UAE data protection law and the circumstances, you may have rights relating to your personal information. These may include the right to:

• Ask what personal information we hold about you
• Request access to certain personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Withdraw consent where processing is based on consent
• Object to or request restrictions on certain uses of your information
• Ask to stop receiving direct marketing communications

Some rights may be subject to legal exceptions or requirements. For example, we may need to retain certain transaction or accounting records even if you ask us to delete other personal information.

To make a privacy request, please contact us at info@squish.ae.

12. CHILDREN'S PRIVACY

Squish products may be enjoyed by children, but our website and online purchasing services are intended to be used by adults or with the involvement of a parent or guardian.

We do not knowingly seek to collect unnecessary personal information directly from young children. If you are a parent or guardian and believe that a child has provided personal information to Squish without appropriate permission, please contact us at info@squish.ae so that we can review the information and take appropriate action.

Squishy Glue may only be purchased by customers aged 18 or older, as explained in our Terms of Service.

13. SHARING YOUR INFORMATION

Squish does not sell your personal information. We may share personal information where reasonably necessary with service providers that help us operate our business, process payments, fulfil orders or provide delivery and customer support.

We may also disclose information where required by law, regulation, court order or a lawful request from an authorised government or regulatory authority.

14. LINKS TO OTHER WEBSITES

Our website or social media pages may contain links to websites or services operated by third parties. Squish is not responsible for the privacy practices of third-party websites or services. We recommend reviewing the privacy policy of any external service you choose to use.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements. The latest version will be published on www.squish.ae and will show the date it was last updated.

16. CONTACT US

If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise any applicable privacy rights, please contact us.

Squish
Email: info@squish.ae
Website: www.squish.ae
Instagram: @squish.ae
TikTok: @squish.uae

For privacy-related requests, please email info@squish.ae with enough information for us to understand and respond to your request.

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